FAQ
What countries do you ship to?
We currently ship to Canada, United States, Mexico, UK, Europe, Australia & New Zealand. Please send us an email if your country is outside of our current shipping zones. info@kiaraventrella.com
Are there stockists I can pick-up Kiara Ventrella products from?
At the moment we do not have a pick-up location, check back soon for updated information.
Leather Products - Materials & Care:
Leather is a natural material and is subject to change and variation in colour or texture. Please handle with care for longer product life.
- Protect from direct light, heat and rain. Should it become wet, dry it immediately with a soft cloth
- Store in a dust bag or box
- Wipe clean with a soft, dry cloth– avoid harsh chemicals
- Keep light coloured leather away from darker materials to avoid colour transfer.
Straw Products - Materials & Care:
Our straw pieces are made from 100% natural, hand-woven fibres, which means each bag carries its own subtle variations in texture, colour, and shape. These nuances are part of the charm making your bag is truly one-of-a-kind.
Because straw is a delicate material, avoid over-filling the bag or carrying items that put pressure on the weave. It’s also more fragile in extra-dry environments. Keep the bag dry and allow it to air-dry naturally if it comes into contact with light moisture. For everyday upkeep, gently dust with a soft cloth or brush. When storing, avoid crushing the shape and keep it in a dust bag or on a shelf with light tissue paper inside to help maintain structure.